Pay & Go Frequently Asked Questions

Product information

What are the system requirements for Oasis montaj?
Please refer to the Oasis montaj system requirements.

Can I select other extensions?
No. You can currently only choose the Oasis montaj Ultimate package.

Where can I download the latest version of Oasis montaj?
Oasis montaj can be downloaded via MySeequent here.

How do I install Oasis montaj?
Once you have downloaded Oasis montaj, simply run the downloaded file and the installation process will begin. In order to use Oasis montaj, you will need to sign in using your Seequent ID. If you already have Oasis montaj installed, refer to this article for information on refreshing and updating your software extensions.

Purchasing a subscription

What payment methods do you accept?
We accept VISA, MasterCard, and American Express credit cards for payment.

When will my subscription start?
Your subscription will start immediately once payment has been processed and it is valid for a consecutive 24-hour or 7-day period.

Can I buy multiple days?
You can buy one day or seven (7) days. Need more? Come back and purchase another day or week any time you need.

Can I purchase a subscription with a future start date?
No. All subscriptions will begin once payment has been processed.

What is the currency used for the subscription prices?
All prices are in US dollars (USD).

Can I submit a Purchase Order?
Unfortunately, we do not currently accept Purchases Orders via our online payment system.

What billing address should I use?
You should use the address associated with your credit card.

When will my credit card be charged?
Your credit card will be charged immediately upon purchase of your subscription.

Will I be charged if the purchase is rejected?
No. If your credit card payment is rejected, you will be notified on-screen and your credit card will not be charged.

Will I be charged sales tax for my purchase?
Yes. Sales tax is determined based on the billing address.

Will I receive a receipt outlining my order details?
Yes. A receipt will be emailed to your Seequent ID email address. This receipt will outline the full details of your order.

Can I cancel my subscription?
No. Once purchased, subscriptions will continue for the duration selected. If you have a billing issue, contact [email protected].

How can I print a copy of my receipt?
You can print a copy of the purchase receipt that was emailed to you following the subscription purchase.

I was charged the incorrect amount. What can I do?
For billing issues, contact our Billing Support team at [email protected].

Can I receive a refund?
Seequent may provide refunds for subscription services by request, within 30 days of purchase, on a case by case basis and only in the case where the service was not consumed. In the event that a service was consumed in part, no refund will be issued. Any refunds will be applied to the credit card account used for the initial purchase. Should the customer be dissatisfied with the service, and an equitable solution cannot be reached, customer’s sole remedies are the termination of the Service Agreement and/or to stop using the service.

Can I switch between subscription packages?
Currently you cannot switch packages while your subscription is active. You can buy another package with a different set of extensions at any time.

Using a subscription

When will my subscription expire?
Daily subscriptions will expire 24 hours after purchase and weekly subscriptions will expire 7 days following purchase. You can refer to your purchase receipt to confirm purchase’s dates or view your active subscription expiry date and time under End User License Agreement for details.

Can I use my subscription from multiple computers?
Your subscription can only be used on one computer at a time.

Do I need to be online to use my subscription?
No. You need to be online to purchase your subscription. Then you can use your subscription either online or offline.

I will only be using a few hours out of the 24 hours, can I save my hours or only pay for a portion?
Your daily subscription is for a consecutive 24-hour period. You have to pay for the full day regardless of how many hours you use the software.

Customer Support

How can I get help?
Customers have access to a number of help options as part of their subscription:

• Online Help – answers to common problems can be found under Support on My Seequent.
• Online Learning – if you would like to learn how to make the most of your Oasis montaj subscription, refer to Learning in My Seequent.
• Technical Support – need help with a problem? Contact our Technical Support team at [email protected]
• Billing Support – have billing issue or inquiry? Contact our Billing Support team at [email protected]

Legal

Where can I find a copy of the Oasis montaj User Terms?
Please refer to User Terms.

Where can I find a copy of the Seequent Privacy Statement?
Please refer to Privacy Statement.

Where can I find a copy of the Terms and Conditions associated with my subscription?
Please refer to the Terms and Conditions.

When I buy a licence do I have to use it straight away or only when I’m ready?
The Licence term starts as soon as you buy the licence so, yes, you need to start using it as soon as you can. At this stage, you can’t select when you want to use it.

What happens to my project once my licence has expired?
The Leapfrog project you created is self-saving and will be unaffected when your licence expires. When you obtain a new licence and re-open your project, you will be able to start right where you left off.

Once I have bought my licence, how do I start using Leapfrog?
Once you’ve bought a licence an activation code will be displayed at purchase and an email will be sent with the code and ‘getting started’ instructions.

Can I buy multiple days in advance?
Yes, you can buy a maximum of 5 days at one time. Note: These are for consecutive days and the days start when you buy.

Will I get sent an invoice when I buy online?
Yes, we will email you an invoice once your transaction is complete.

Can I use the licence on more than one computer?
No. Once the licence key is entered, the software can only be used on that computer.

Are there any restrictions on the use of Leapfrog software?
An End User Licence Agreement (EULA) applies to Leapfrog software. The EULA contains the software ‘Terms of Use’ and can be found here

Our company already has an annual licence but require a short-term additional licence – can we use a Pay & Go Daily Licence as well?
Yes. If that’s what suits you best, you can add a Pay & Go Daily Licence at any time to meet your needs.

What happens if my Pay & Go Daily Licence expires and I haven’t saved my work?
The Leapfrog project you created is self-saving and will be unaffected when your licence expires. When you obtain a new licence and re-open your project, you will be able to start right where you left off. We encourage you to save your work regularly as an exportable scene file so it can always be viewed later in Leapfrog Viewer.

What credit cards are accepted?
Visa & Mastercard

What currency will I be billed in?
Our prices are in USD

Do I have to register for a Seequent ID to use Pay & Go Daily Licensing?
Yes. As Pay & Go Daily Licensing requires a secure payment portal to protect private information, it is only accessible through My Leapfrog. Your Seequent ID gives you access also to training, support and a community forum.

I already have Leapfrog Geo, can I buy a module separately using Pay & Go Daily Licensing?
No, you can only buy a module using Pay & Go Daily Licensing if you also buy Leapfrog Geo at the same time.