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Single Sign-On FAQ for IT AdminsThis information is intended for IT or other technical users whose organisation will be supporting connection to Seequent using Single Sign-On (SSO).

1. Seequent ID does not accept login even though user credentials are correct

Example what happens when the Seequent ID rejects the login:

This is very likely to be one of 3 factors:

  1. Your organisation’s SAML signing certificate has changed or expired Check the date of issue, renewal, or expiry on your IdP’s signing certificate. If the certificate has had a recent change it could be affecting the SSO.
  2. Your organisation’s IdP configuration has changed
    Check over your configuration and ensure there are no recent changes which could have affected the IdP.
  3. Seequent ID’s SAML configuration has changed
    Please contact Seequent Support at [email protected].

2. How can I test a Seequent ID SSO?

You will need a user account with an email domain that is attached to SSO as well as registered on your organisation’s IdP with sufficient permissions to access Seequent ID.
Then open https://id.seequent.com in your browser and attempt to log in.
Consider using Incognito or Private mode in your internet browser to test the full login procedure and avoid interference with any active sessions.

3. How can I force my Seequent ID to log out?

You can force a logout by navigating directly to https://id.seequent.com/logout/
This will log out your Seequent ID within your current internet browser sessions. It will not log you out from:

  • Different browser sessions
  • Non-Seequent applications that also use SSO

4. Does adding a user to a subscription in MySeequent also work with SSO enabled users?

Yes, it works just the same as with a standard user.
The Seequent ID is tied to the user’s email address and so a user can still be added to a subscription in MySeequent.

5. How can I query the SAML Metadata XML for SSO setup?

The SAML Metadata XML will allow you to check what signing certificate Seequent ID uses, as well as what the login and logout callback URLs are.
Open the following URL with your Identifier/Entity ID that you have been supplied to link up Seequent’s IdP to your organisation’s IdP:

https://id.seequent.com/saml/upstream/metadata?identifier=<YOUR IDENTIFIER>